At Nordic Glow, we import products into Asia that we know and trust for their Nordic purity and natural ingredients. Ultimately we want our customers to love the products as much as we do. Taking care of our Nordic Glow tribe and maintain high levels of quality service is a deep company value of ours.
In the event that you are not satisfied with your purchase, you may qualify for a product exchange or credit card refund once we have received your returned items within 30 days from the purchase date. In order to confirm your exchange or refund, please email us the following information at email@example.com
- Order Number:
- Date of Purchase:
- Name of Customer:
- Address of Customer:
- Reason for Return:
- For exchange: Let us know if you would like an exchange of the same product or a credit amount applied to a new order, which we can process once we’ve received your return
- For credit card refund: Please provide us with the credit card number, name, expiration and security code. Or if would prefer, we can call you to collect this information once we’ve received your items.
Once you have received a Nordic Glow return confirmation email, you may proceed to ship your items. Please do not send returned products before receiving our confirmation email.
Please follow the below instructions:
- Place the items in the original shipping packaging, and seal with tape
- Please mail your package to:
Nordic Glow Pte Ltd
13 Cove Way, #05-04
Contact number: 91457609
- You may use the courier of your choice for the return shipping
- Shipping costs are non-refundable, and we do not reimburse return shipping costs. We thank you for your understanding on this.
- Nordic Glow will not be responsible for lost return shipments
- We will only accept returns if the products are in their original bottle packaging and have not been completely used or tampered with.
If you have any further questions regarding our return policy, please do not hesitate to contact us directly at firstname.lastname@example.org